Horrible customer support. Failed to take responsibility for an obvious issue with their computer and pushed blame to other companies. Arrogant and rude, and will not admit fault even when obviously wrong. Would not trust Brian to work on a toaster. He was not right about anything, and despite an obvious hardware issue, continued to blame universal audio for the problem. After weeks of listening to him and him being wrong about everything, I finally paid a local shop to replace the motherboard today, and the computer is now working flawlessly again. Absolutely the most arrogant and at the same time bad at his job tech rep I’ve ever talked to. I put up with it for months, so he would fix my computer, but he never did. Just pointed fingers at others despite clear evidence of a hardware failure.Brian’s reply to this review is absolutely false. First of all, he is the only person working at this “company”. Secondly, I put up with his attitude and was very nice for months, and did not resort to getting angry until the very end, where, after I had clearly proven that the issue was with the pc, Brian still failed to take any responsibility for the problem. I have detailed documentation to prove everything. He wasted my time for months, and I did not resort to any berating until he refused to acknowledge the problem even after I proved it was a hardware issue and used a different company to fix the issue. He is an absolutely terrible and rude support rep and eventually I got fed up with his condescending attitude. There is absolutely nothing false about my review, and others should know about my experience.
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