Review Time
While the concept of the service is commendable, there seems to be a significant lapse in quality control, as my father's name was misspelled. The mistake 'Maritn' is something even basic spell check should catch. This was embarrassing during the service, but worse yet, after specifically requesting a correction for a tribute, I discovered a year later that his name remains incorrect, despite the box showing the right spelling. It could have been a thoughtful gesture, but this oversight feels like a blatant disregard for the significance of such keepsakes. I am extremely disappointed.
As a funeral celebrant working across various crematoriums, I have found the service to be outstanding in every way. The customer care team is always quick, helpful, and responsive to my inquiries on behalf of clients, which is invaluable during time-sensitive arrangements. The microphone quality is impressive; as someone who speaks softly, I feel my voice is clearly heard throughout the chapel. Overall, it is a reliable and supportive service that genuinely improves the experience for both celebrants and families.
A family had a minor issue with a service provided, which was beyond anyone's control. Even though the situation could have been overlooked, a representative from the service offered exceptional support and provided a free link to watch the service, for which the family was extremely grateful. This gesture did not overshadow the service, showcasing the commitment of the staff to customer satisfaction.
As a funeral director, I have consistently found the customer service to be exceptional. I am writing this after receiving support from a representative who addressed my query regarding timestamping and editing of a webcast. They were efficient, polite, and went the extra mile to provide the necessary information. Thank you for the excellent service; it is greatly appreciated.
As funeral directors, we regularly utilize the services at our local crematorium and find the entire system quite impressive. Their sound system offers clear and rich audio, enhancing the experience during sensitive moments. The user-friendly interface allows staff and family members to navigate easily, which is essential during emotional times. The quality of the photo tributes is excellent, capturing cherished memories in a respectful manner. Overall, this service combines quality and compassion, making it a valuable partner for any memorial.
The video quality was unacceptable. The camera's exposure settings were negatively impacted by a bright window, resulting in a dark and grainy image. This was a waste of money, especially since we intended to share these moments with friends overseas. It's disappointing to see such a lack of attention to detail.
As the service manager for two crematoria, it's essential for me to ensure that our service users receive exactly what they need. Collaborating with the team has been seamless, effectively meeting our users' expectations. They are incredibly easy to work with, making any collaboration enjoyable. We can always count on them to fulfill their promises, and their reliability has been invaluable. The customer service they provide is outstanding; whenever we have questions or need assistance, the team is prompt, professional, and eager to help. Their empathy and understanding shine through in their interactions, fostering trust and respect, which is crucial for our relationships with families.
I was attempting to attend a close relative's funeral virtually, but the stream expired just 30 minutes into the service. I couldn't reach anyone for help, as no contact number was available, and my attempts to find a solution online were fruitless. I am devastated and would not recommend this service for anything important.
Claim your business profile now and gain access to all features and respond to customer reviews.
Obitus provide the behind-the-scenes technology that helps funeral venues and funeral directors across the country deliver a fitting, dignified and seamless service for the bereaved families they serve. This includes music, photos and live streaming. We’re a small, dedicated, family-run team who care deeply about every funeral we help with. Most of the thousands of people every day who attend a funeral we’ve helped with never even know we exist, partly because our systems work so reliably the vast majority of the time.
Over 5 million people have used our live streaming service during the last year and we’re proud we’ve been able to support so many families at this exceptionally difficult time. There are a lot of factors involved in delivering a live webcast, some within our control and many others outside of it. For example, we send the correct, automatically-generated usernames and passwords via email to the funeral venue, however it’s up to them, the funeral director and the family to share these details – very occasionally these get altered or miscommunicated while they’re being shared by others. We also don’t have control over the timings of the live stream, the starting and stopping of this is done by staff at the funeral venue who are running the service on the day – we are not present at the service. We help all of the venues we work with to understand the importance of a fast internet speed so that we can deliver the best possible quality and speed, but some venues are unable to provide this, often due to location or budget.
We really do understand how upsetting it is when a live stream doesn’t go according to plan, and we’d like to apologise on behalf of all involved for anything that contributes to this occasionally happening. But we assure you we work as hard as we can to ensure nothing does go wrong, or to try and help as quickly as possible on the rare times it does.
We don’t expect praise from families whose funerals we’ve helped with. We’re just doing our job and they have far higher priorities than thanking us. But we do ask that anyone reading these reviews to consider the context that we’ve explained above. In the same way most of the good reviews here are actually praising elements of the service we’re not responsible for, many of the poorer reviews are also addressing something outside of our reasonable control.
We know we’re not perfect, but we get it right the vast majority of the time and we really do care, deeply. Anyone with questions, comments or concerns is welcome to email cs@obitus.com and we will gladly talk to you and help however we can. Please always include details of the venue, time and date of the service in any communications so we can work out exactly service you are referring to.See more
mcgilliganpublishing.com
fremontpublishers.com
cricketmedia.com
magzter.com
x.com
rochesterpublishers.com
ultrapublishers.com
vocalfy.com
infobrandz.com
www.omarimc.com