As a funeral celebrant, working in different crematoria in London, Kent, Surrey and Sussex, Obitus seems to be the way forward with providing this valuable service, whether it's a holding photo of the deceased, web-casting along with photo tributes and music. All elements of a funeral service that in recent times have been a godsend to families up and down the country, particularly in light of Covid-19 and families being limited on numbers, the restrictions within the service etc, the list is endless. Having these elements of a funeral service make it more meaningful for those who can be in attendance or for those who are watching. Im not sure what the families I have worked for would have done without it Obitus to be honest. Thank you for being at the other end of my job.
Claim your business profile now and gain access to all features and respond to customer reviews.
Obitus provide the behind-the-scenes technology that helps funeral venues and funeral directors across the country deliver a fitting, dignified and seamless service for the bereaved families they serve. This includes music, photos and live streaming. We’re a small, dedicated, family-run team who care deeply about every funeral we help with. Most of the thousands of people every day who attend a funeral we’ve helped with never even know we exist, partly because our systems work so reliably the vast majority of the time.
Over 5 million people have used our live streaming service during the last year and we’re proud we’ve been able to support so many families at this exceptionally difficult time. There are a lot of factors involved in delivering a live webcast, some within our control and many others outside of it. For example, we send the correct, automatically-generated usernames and passwords via email to the funeral venue, however it’s up to them, the funeral director and the family to share these details – very occasionally these get altered or miscommunicated while they’re being shared by others. We also don’t have control over the timings of the live stream, the starting and stopping of this is done by staff at the funeral venue who are running the service on the day – we are not present at the service. We help all of the venues we work with to understand the importance of a fast internet speed so that we can deliver the best possible quality and speed, but some venues are unable to provide this, often due to location or budget.
We really do understand how upsetting it is when a live stream doesn’t go according to plan, and we’d like to apologise on behalf of all involved for anything that contributes to this occasionally happening. But we assure you we work as hard as we can to ensure nothing does go wrong, or to try and help as quickly as possible on the rare times it does.
We don’t expect praise from families whose funerals we’ve helped with. We’re just doing our job and they have far higher priorities than thanking us. But we do ask that anyone reading these reviews to consider the context that we’ve explained above. In the same way most of the good reviews here are actually praising elements of the service we’re not responsible for, many of the poorer reviews are also addressing something outside of our reasonable control.
We know we’re not perfect, but we get it right the vast majority of the time and we really do care, deeply. Anyone with questions, comments or concerns is welcome to email cs@obitus.com and we will gladly talk to you and help however we can. Please always include details of the venue, time and date of the service in any communications so we can work out exactly service you are referring to.See more
