Tried to do a Paynow transfer today with urgency. Received an SMS that the bank was unable to process the txn and to call the bank. A Mr Ivan started asking me a handful of questions right down to what exactly i am buying even though i explained the money was for my sibling, He then told me he will get the fraud team to release the funds. After half an hour he said it cannot be done because transaction was rejected and i need to activate one token and wait 12 hours. As a result my transaction was delayed by a day. Does the bank plan to compensate their clients for their losses or late penalties??? Never been so pissed with a bank. Totally absurd company!
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