Review Time
I need to get DBS's dCS to settle my debt, so I call to OCBC to close all my account to proof I dont have any credit service from OCBC....
Today I suddenly received their letter and closed my investment A/c w/o any clear or valid explanation. As a customer with them > 30 yrs, wit no history of fraudulent activity, no opportunity to rectify any alleged issued for this drastic action.... very disappointment with their rudeness and unreasonableness / such a lousy service I encountered never in these 30 over years, please please put money into somewhere else , don't use OCBC please, the most lousy bank in singapore
I need to get DBS's dCS to settle my debt, so I call to OCBC to close all my account to proof I dont have any credit service from OCBC....Today I suddenly received their letter and closed my investment A/c w/o any clear or valid explanation. As a customer with them > 30 yrs, wit no history of fraudulent activity, no opportunity to rectify any alleged issued for this drastic action.... very disappointment with their rudeness and unreasonableness / such a lousy service I encountered never in these 30 over years, please please put money into somewhere else , don't use OCBC please, the most lousy bank in singapore
OCBC May be a good reputable bank, bit it’s Indonesian arm would have to be ONE OF THE WORST IN ASIA. Their retail customer service under the name Tanya is simply a JOKE. they are very poorly trained and have no idea how to fix a problem. My case was to do with a money transfer that they rejected and charged me AUD20. The staff had no idea as to why it was rejected. I received the same silly email 12 times each time saying sorry for the inconvenience and I should call. Of course I did and it was like talking to a brick wall. No knowledge and totally helpless. I suggest you go to other banks. In my view BCA has excellent service and mobile Ap. OCBC bought pt commonwealth bank and simply destroyed it. I doubt if any of CBA customers are still with OCBC. GOOD LUCK oCBC. You going to need it
Such an old-fashioned bank!! If I could have my business account on Revolut I would do it! OCBC is requiring to fill out a physical form and to present a physical passport just to change my mailing address. When other banks allow to do that online. Traditional banking should be careful as new digital banking is gaining market shares…
Worse relations managers ever in Damansara Utama uptown , I’ve seen the service deteriorate to just a bunch of young relations manager being rude to their customers in the premier. They only care about making the quick buck, make you feel like shit if you don’t go for their bond and stock schemes right away. The worse is Kaitlin, shitty attitude, don’t greet people, zero interest in helping resolve issues if she is not getting something right away out of it. How can OCBC expect people to invest and bring in more capital if they can’t trust them? So disappointing. You shouldn’t be in the service business if you are like this. There are better banks out there, please share if you know which bank have good customer relations.
Worst system ever. Their SMS codes don't work, their emailing support doesn't work. Every single problem you have, you have to 2 hours drive to the bank or you will go in circles calling the bank customer service who can do absolutely nothing to help for the simplest problems like accessing your mobile banking or making payments.Unless you want to waste your time daily doing simple banking, DO NOT open a bank account with OCBC.
I had a bank draft drawn up in a Singapore OCBC bank to transfer the funds to a US Bank . When the draft was presented to the US Bank it was rejected .The US Bank said the fault was with OCBC. When this matter was brought up to OCBC Singapore in physical presence, I was told that it was not OCBC 's fault but they will investigate anyways. They will call me back but never did. I returned to see them in the next few days and again told they were investigating and they will call back . Surprise! Surprise !! they again never did . Meanwhile , the US recipient returned the draft through Fedex, costing USD 120 dollars. This draft was brought to OCBC for an explanation. They only then said that the recipient must get a letter from the US bank detailing why the draft was rejected before OCBC will entertain any queries.They claimed that the OCBC entry into the recipient bank was thrown out after an acceptance . No explanation was given to enlighten.After having to queue up at the bank each time to see the bank teller and each time being sent on a wild goose chase, and faced with stone walling and stalling tactics,I had enough ,and decided to cancel the whole draft . I will suffer losses for the charges levied in the buying of the draft, exchange rate costs and in the reversing of the process and the prevailing exchange USD-SGD rate . Bad experience from the customer service in their reluctance to be up front and delaying tactics to avoid direct engagement. OCBC deserves all the bad reviews reported here. Never ever again OCBC !!!!
OCBC Bank website is the worst. The site is soooooo slow that one has to wait for 5 to 10 sec for any input to show results. In this day and age this is unacceptable, it reminds me of the days when I have to use dialed in mobile to connect to the internet. I have logged in a few times, and the results have always been the same, so cannot be a one-off event. I was forced to take this bank to pay for my car loan. I would never put money in this bank. Time for OCBC to wake up.
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