Review Comment: Dubai Premium Safari, Camel Ride & Al Khayma Camp (OceanAir Travels). Date 8/Dec/2025I booked the Dubai Premium Safari, Camel Ride & Al Khayma Camp (3 Buffets) with OceanAir Travels, expecting a memorable experience. Unfortunately, it turned into one of the most disappointing parts of my stay in Dubai.Pickup Issue: My booking confirmed pickup from Dubai International Airport Terminal 3, but the company initially asked me to arrive at another location. Only after repeated follow-ups did they agree to honor the original pickup point. I must mention that I was successful in convincing the company to pick me up from the airport, which should not have been necessary, as it is clearly advertised that pickup is possible from all locations in Dubai. Moreover, my booking confirmation clearly stated pickup from Dubai International Airport Terminal 3. I was disappointed with the initial online booking experience.Uncomfortable Seating: The vehicle provided was a Toyota Land Cruiser (blue/white). I was assigned the rear seat, which was extremely cramped and uncomfortable. Seat rotation with other passengers was never implemented or explained by the tour guide. I had to share the seat with my 4‑year‑old daughter during dune bashing (both of us in the same seat sharing one secured seat belt), which was unsafe and spoiled the experience. Despite requesting the tour guide, the middle seat was not offered, and the seat rotation policy was not followed with other passengers.Poor Guidance: The tour guide was inattentive throughout. He only explained activities to one passenger sitting next to him and ignored the rest of us. Compared to other guides I observed, who were engaging and attentive, his performance was unacceptable. I would rate him 1/10. I noticed favoritism, lack of professionalism, bias, and improper time management from the tour guide (Nadeem).Broken Commitment: The tour guide assured us that we would be dropped first at our destination but later changed the route to favor other passengers, breaking his own commitment and showing clear bias.Overall, the lack of professionalism, favoritism, and failure to manage responsibilities ruined what should have been a highlight of our trip. While the safari activities themselves were well-organized, the tour guide’s behavior and the seating arrangement turned it into a negative memory for my family.Issues/Negatives:Pickup issue (resolved only after repeated follow-ups)Lack of guidance from the tour guide about activitiesLack of professionalism, favoritism, and poor time management by the tour guideSeating issues in the vehiclePositives:Foodfire showCamel ride⚠️ Caution to future travelers: The tour guide plays a crucial role in shaping your desert safari experience. Choose carefully based on reviews, as a poor guide can completely spoil the trip as tour guide should accompany and guide all mentioned activities in the package.Overall comment: Not worth considering my expectations and experience.
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