I’ve been using Oclean toothbrushes for the last five years and always considered them the best. I recommended them to friends, gave them as gifts to my family — the brand truly seemed reliable and trustworthy.However, my experience with the Oclean X Ultra has been a complete disappointment. The brush, gifted to me in April, started having issues after just a few months — the battery now lasts only 5 days instead of the advertised 40, and it began switching modes on its own, as if it had phantom touches.Since it was a gift, I don’t have a receipt, but all Oclean toothbrushes come with a two-year warranty, and the X Ultra model has been on the market for less than two years. I contacted customer support, provided photos and videos, and waited weeks for a response.The only reply I received, on October 2, was that the brush might be in “demo mode” and that I should simply turn it off and on again. Of course, that didn’t help. I immediately responded, sent additional photos and videos, and asked what other proof they needed to confirm that the brush was faulty. Almost a month has passed since then — no reply at all.It’s honestly shameful for a supposedly reputable brand to treat loyal customers this way and to offer such poor customer support. I can’t see how a company that ignores warranty claims can be considered trustworthy anymore.
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Who doesn't want a healthier and brighter smile? For everyone's better oralcare, Oclean, not only innovate, but redefine. Different from others, we believe oralcare is not only about better tools, which provides performance & experience, but a smarter solution. Which helps you reshape better habits by knowing and showing your daily oral routine better. Thanks to the unique digital technology, impossible becomes possible now. Welcome to the new era of oral care! See more
