Review Time
My experience with the company has been incredibly frustrating, not due to a defect, but because of their lack of customer service. I bought a toothbrush from their website based on information from another platform that indicated it had a pressure sensor. Upon opening the packaging to check this feature (without using the product), I found that it did not function as expected. The company denied any return or alternative solution, citing hygiene policies, despite the product being unused. This situation revealed a brand that prioritizes strict policies over customer trust and satisfaction. I cannot recommend this company to anyone who values transparency and responsible post-purchase support.
My experience with Oclean has been deeply disappointing, not because of a defect, but because of the company’s lack of customer care.I purchased a toothbrush in their website based on Amazon information stating it had a pressure sensor. After opening the packaging only to verify this feature (without using the product), I discovered that the functionality was not as expected.Oclean refused any return or alternative solution, hiding behind hygiene policies, even though the product was unused.This experience showed me a brand that prioritizes rigid policies over customer trust and satisfaction.I do not recommend Oclean to anyone who values transparency and responsible after-sales support.
I’ve been using Oclean toothbrushes for the last five years and always considered them the best. I recommended them to friends, gave them as gifts to my family — the brand truly seemed reliable and trustworthy.However, my experience with the Oclean X Ultra has been a complete disappointment. The brush, gifted to me in April, started having issues after just a few months — the battery now lasts only 5 days instead of the advertised 40, and it began switching modes on its own, as if it had phantom touches.Since it was a gift, I don’t have a receipt, but all Oclean toothbrushes come with a two-year warranty, and the X Ultra model has been on the market for less than two years. I contacted customer support, provided photos and videos, and waited weeks for a response.The only reply I received, on October 2, was that the brush might be in “demo mode” and that I should simply turn it off and on again. Of course, that didn’t help. I immediately responded, sent additional photos and videos, and asked what other proof they needed to confirm that the brush was faulty. Almost a month has passed since then — no reply at all.It’s honestly shameful for a supposedly reputable brand to treat loyal customers this way and to offer such poor customer support. I can’t see how a company that ignores warranty claims can be considered trustworthy anymore.
I purchased the Oclean X Ultra 20 Set and the Airpump A10, and unfortunately both products were a huge disappointment.The pump is completely unusable – it’s far too hard, despite the sleek design. It caused damage to my gums, even though the description claims it provides a soft clean. That’s misleading. You can only adjust the frequency of the pumps, not the softness, which makes it impractical and uncomfortable. Complete waste of €80.The toothbrush was the main reason I bought the set, but it turned out to be equally disappointing. I chose it for the AI features and data collection, but the tracking is highly inaccurate. For example, it often shows I’m brushing the wrong area (upper instead of lower teeth). If I pause to check my brushing status, the session ends and I can’t resume – I have to start a new cycle, making the data useless.The travel case was also poorly designed. It was so tight that it damaged the toothbrush the very first time I used it. Now, after only four months and €150 spent, the toothbrush doesn’t work at all. Every time I try to use it, it immediately gives an “excessive force” warning and shuts down.Overall, this was a complete waste of money. I will not purchase from Oclean again and cannot recommend this brand to anyone. Stick with trusted companies instead.
I bought a toothbrush from them in good faith in January 2025, and in July 2025 I contacted them and used all the suggestions to fix the non-working toothbrush. Then we asked to send a new one and we would return broken one. It would not charge at all! Then they asked for proof of purchase and phots...we complied. After three months of emailing back and forth with Oclean customer service, nothing has been accomplished.
Ordered Oclean AirPump A10 Water Flosser and didn't meet my expectations. Very harsh on my gums and teeth. Bled within seconds of use. Even the smooth mode was too harsh for my teeth. I asked them regarding return and they replied the following: In accordance with the European Union Consumer Rights Directive (2011/83/EU), please note that the right of withdrawal does not apply to:“Sealed goods which are not suitable for return due to health protection or hygiene reasons, if the seal has been removed after delivery.”So if you don't like it get ready to waste £70. Of course if you don't like the packaging and return it unopened then of course you will get your refund. As it very well known that we buy dental products to judge them by their look of packaging and not their work. 😁Order number OCG#1033210
Water Flosser: 2 big problems but Seemingly great design. a screeching noise comparable to a smoke alarm is made while it is working. Ridiculous for use a bedtime. Also it does not dislodge particles as well as a water pik . Overall, a disappointment. I am trying to get a refund and return it; we'll see how that goes.
The Oclean X Ultra S Sonic toothbrush is slick but that is about all it is, as well as their customer support. You can only reach them by e-mail. Responses are limited and sparse before they go awol. The overpressure setting is so sensitive that my brushing is constantly stopped unless I change the setting, which I cannot do if the brush is not synchronized. This is where things got interesting. Although the brush appears connected, it is not. Customer support repeatedly told to restart and re-pair the brush after they had unpaired it on their end (I don't understand this but it sounds absurd). It never worked.Now three months into a back and forth they offered to send me a new brush, which never happened. The fact that they say they are unable to provide me a tracking number says it all. I am thinking of a proper way to return this brush to the earth, where it belongs.
I purchased the Oclean X Ultra S Sonic toothbrush less than a year ago. I am getting subpar battery life. It has been that way since day one. I thought that it might get better after using it for a while, but it has not. I wrote to their customer service and they basically told me oh well sorry for you. That toothbrush is advertised on their web site to get up to 40 days on charge. Well I also owned their Oclean X Pro and that was advertised to run up to 30 days. In used the same settings on both toothbrushes and i was able to get 30 days from the older toothbrush which is now about 2 or 3 years old and still holds a charge for 30 days. I thought that I was purchasing an upgrade to my older one and it turns out I was not. I can barley get 20 days per charge and they told me that there is a 15-20% loss allowed, but I am clearly loosing 50%. They offered to send me 2 new toothbrush heads. They are useless and do not stand behind their products so for me I am now done with Oclean. Terrible customer service!!!
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Who doesn't want a healthier and brighter smile? For everyone's better oralcare, Oclean, not only innovate, but redefine. Different from others, we believe oralcare is not only about better tools, which provides performance & experience, but a smarter solution. Which helps you reshape better habits by knowing and showing your daily oral routine better. Thanks to the unique digital technology, impossible becomes possible now. Welcome to the new era of oral care! See more
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