I am sharing my experience with Octa / Elev8 in relation to their copy trading platform.
I participated in copy trading through their app and incurred a loss of approximately USD 10,342.44. Following the loss, I joined a Telegram group that was directly accessible via the platform interface and associated with the strategy provider (Introducing Broker).
In that group, the IB acknowledged issues with the trading activity and indicated that there had been negligence. Subsequently, statements were made suggesting that losses would be compensated or refunded. However, no such compensation was ever provided.
It is also worth noting that some of these statements are no longer visible in the Telegram group, although I have retained records.
When I raised this matter with the company, they denied responsibility on the basis that the IB is a third party, despite the fact that access to the Telegram group was provided within the platform environment.
This matter has since been submitted to the Securities Commission Malaysia for review (Case Ref: SC2026-89284), as it raises concerns about how external links and representations are presented within the platform.
I am sharing this so others can better understand the risks associated with relying on third-party communications linked through trading platforms.
Claim your business profile now and gain access to all features and respond to customer reviews.
