Well so disappointed 😞, watched the advert and thought that looks good for our needs but what sealed it was it came with a free pillow! WRONG! so we ordered the octosmart king sized topper! Great we thought, and as it only came with 1 pillow we went back on the next day and ordered an extra pillow, so we spent in total nearly £300, and waited for delivery. After waiting weeks our topper arrived, it took an age to cut the packaging which left the plastic in spreads but there was no pillow? We just assumed it would come separately but no, I called Dormeo to enquire when the free pillow would arrive only to be told that there was no free pillow and when I stated what the advert said I was told 'NO FREE PILLOW' I stated that we would not have ordered had it not have said free pillow in the advert but was told again that there was no free pillow! I then enquired about returning the topper to be told that we would have to put it back into the original packaging and return it at our own expense!! Impossible to do as the way its packaged in the plastic you have to use scissors!! Not helpful at all😒.To top the lot the 2nd pillow which cost us £53 still hasn't arrived! The moral of this story DO NOT TRUST DORMEO!! From my experience it is one big con! They do not make it easy and do not stand by there adverts, or make it clear what they are advertising! Customer service is terrible, very much a case of 'we've had your money so go away! They will not make life easier for there customers and really once they have your money they don't care!! DO NOT BUY!! is my advice, avoid at all costs.
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