I arrived late at night, feeling exhausted and hoping for an easy check-in. Instead, I encountered a receptionist who demanded a €300 deposit that was never mentioned in my booking confirmation. When I asked for clarification, he raised his voice and said, “If you don’t like it, you can leave.” I requested a manager, but he claimed there wasn’t one available. There was no welcome or information about the facilities. I had to inquire about breakfast, gym, and pool, and his response was simply, “First floor.” It was evident he didn't care. The situation worsened with towels that smelled used, a dirty pool that looked nothing like the pictures, and I ended up with food poisoning from breakfast. As a solo traveler, I sought kindness and safety, but instead, I felt dismissed, disrespected, and unwell. The behavior I experienced was entirely unacceptable, and the hotel conditions were equally poor.
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