We had nationwide pet insurance on our last dog. No issues very timely claims paid. When we got our new dog I shopped and went with many pets and they were easy to work with paid claims timely no issues. Now odie has merged with many pets so the it's been horrible. Made a claim for a normal well visit with shots and the heartworm test and heartworm medication. Sent in the claim and got crickets no response. So called and spoke with someone they are now requesting all the vet info from before we adopted her. We found the records from where we adopted her from the rescue when she was 7mos old. Still no action on the claim so called again they said they needed more information from the rescue and they would call them. We asked to speak to a supervisor on 2 separate calls was told they were not available and would call us back and never did. We have filed a complaint with the attorney general. Do not get insurance with this company!!!
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Odie Insurance is a pet health insurance program administered by Thorson Specialty Insurance Services, Inc. and underwritten by PrimeOne Insurance Company.