We were happy customers with ManyPets for years, but they got bought out by Odie and it has been a terrible experience from day 1. When our plan was taken over by Odie, we were told we would be grandfathered in for claims made under ManyPets so that claims going forward that were covered by ManyPets would not be considered pre-existing conditions. What a joke. I would give Odie 0 stars if I could.
They have dragged our first 2 claims for emergency visits for an injury incurred in December 2026 out for months (it is now March with no resolution), asking for documentation I have already submitted multiple times. I have left 3 voicemails and multiple emails and the only response was an autoreply telling me they can't process our claims without records from BEFORE WE ADOPTED THE DOG in 2021. Their auto-reply emails say they return calls within 2-4 business days and emails within 5 business days. This is a total lie. They have no problem taking our premiums every month, but can't process our claims in a timely manner.
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Odie Insurance is a pet health insurance program administered by Thorson Specialty Insurance Services, Inc. and underwritten by PrimeOne Insurance Company.