I recently purchased a Steelcase Leap V2 from Offeco.nl.
I want to start by saying that shipping (insured) was extremely fast and efficient, and the chair overall is in good structural condition. The seat itself is very comfortable and generally well preserved.
However, several issues left me disappointed:
- The package arrived in very poor condition, with multiple holes and visible damage.
- There is a noticeable stripe/stain on the seat.
- When rocking the chair and returning to an upright position, the backrest and seat movement feel stuck or sluggish instead of following the body naturally.
- The gas cylinder does not properly support my weight (70 kg, completely within standard range). The chair lowers significantly when I sit down, even after adjusting the calibration screw.
- There are visible marks on the plastic used for lumbar support adjustment.
Considering the price and the reputation associated with this model, I expected better quality control before shipping.
I have contacted customer support and am currently waiting for their response. I hope they will resolve the situation professionally, as I was even considering purchasing additional accessories from them.
At the moment, my experience is mixed: excellent shipping service, but disappointing product condition.
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