office365.com

1.3
1.3 Based on 71 reviews

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Greg B
Outrageous % Price Increase

While the underlying product is good, increasing a family (£79.99) annual subscription by over 30% to £104.99 in one go appears excessive, disingenuous and downright greedy.I say disingenuous because I understand that much of the extra cost relates to new AI capabilities. However, like many people, I do not need AI assistance. In fact, I don't even need some Office products: I use Word and Excel, but not PowerPoint, Outlook etc. so I am already paying for product that I don't use.It is sad and disappointing to see an organisation that occupies (if not a monopoly then at least) a dominant market position abusing it by applying excessive price increases to a captive customer base.As I am not prepared to pay a £25 annual increase, I've had to reduce my family subscription to a personal one for 2025-2026. Chances are that next year I will end a 30+ year period as a Microsoft Office customer. What a shame.

2
Date of experience: Nov 24, 2025

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