Review Time
Microsoft does not employ any human beings. They've all been replaced with bots, AI, and terrible customer service. I've been caught in a loop for over a year in which my authenticator app tells me to go get a code from my authenticator app and doesn't provide any sort of code. Microsoft's not so helpful tip is to contact my admin. Guess what, Microsoft. I am the admin!
Microsoft does not employ any human beings. They've all been replaced with bots, AI, and terrible customer service. I've been caught in a loop for over a year in which my authenticator app tells me to go get a code from my authenticator app and doesn't provide any sort of code. Microsoft's not so helpful tip is to contact my admin. Guess what, Microsoft. I am the admin!
Terrible product, they shut down your email while they try to upsell you with more products. If you try to get support, they actually block you from getting support. Eventually, they give you access to your email after a few days, of course with no apologies.
I use office 365 excel for spreadsheets, well the FORMULAS don't work at all... ZERO intuitiveness, A LOT OF QUIRKS AT EVERY CORNER. a really frustrating experience. Avoid at all costs. It's laughable when they ask for annual subscription for this laughstock. I use mine under company account.They have invested a lot at the looks and they neglected user experience. The result? User-friendliness is far below the line.
Absolute shambles of an organisation. Absolute no human contact available to resolve any issues. You are asked to sign in to receive help with your issue, but when your account is blocked your basically just left in the dark. Pathetic
It's shameful the trouble I have to go through just to pay for my monthly Microsoft 365 subscription, despite being an early adopter of Microsoft products. I'm 70 years old and a telecommunications engineer, and the saddest part is, I couldn't even manage to pay. I got tired of changing passwords, dealing with authenticators—it was a never-ending maze. When you finally let me PAY and use Excel, let me KNOW!
While the underlying product is good, increasing a family (£79.99) annual subscription by over 30% to £104.99 in one go appears excessive, disingenuous and downright greedy.I say disingenuous because I understand that much of the extra cost relates to new AI capabilities. However, like many people, I do not need AI assistance. In fact, I don't even need some Office products: I use Word and Excel, but not PowerPoint, Outlook etc. so I am already paying for product that I don't use.It is sad and disappointing to see an organisation that occupies (if not a monopoly then at least) a dominant market position abusing it by applying excessive price increases to a captive customer base.As I am not prepared to pay a £25 annual increase, I've had to reduce my family subscription to a personal one for 2025-2026. Chances are that next year I will end a 30+ year period as a Microsoft Office customer. What a shame.
Truly awful customer support. After many many calls and emails I still cannot log into my admin account. I just want to cancel my subscriptions but I can't even do this until I gain access. I'm essentaily paying more the worse the support is.
Office 365 just keeps going from bad to worse. So many features I love have been broken over the past few years, and Word now has far more bugs than before. The last straw has been replacing the Outlook editor with something very crude/useless, and now none of my shortcuts work any more...Please just revert to the versions you had a couple of years ago, and STAY THERE. Stop your amateur attempts to redevelop Office, you just keep screwing it up.
Claim your business profile now and gain access to all features and respond to customer reviews.
