3 Oct 2023, 15:51 emailKindly lodge a complaint and advise of your complaints procedure. (ignored) you have stopped showing my Spanish Tax number (VAT ID;) and started incorrectly charging me Tax. Why?Oct 04 2023 18:19 emailIt's now been 22 hours. Have you logged this as a complaint? (ignored) Why has my tax identification number been removed?Why am I now being charged tax?What haven't you dealt with this yet?Why have you not acknowledged this as a complaint?If there is no prompt reply or resolution I will cancel my payment until you can issue me with a correct invoice to pay. (ignored) For the avoidance of doubt your last 4 months invoices are incorrect and you no longer have my permission to take money off my card until you resolve this.Stop wasting my time with responses that ignore my complaint (ignored) Refer this to a manager Lodge a complaint and stop wasting my time.You have not bothered to check your facts. (ignored) You have failed to take into account that your invoice no longer has my Spanish Tax ID number on it and as such is not acceptable in Spain as an allowable invoice. I can not offset my costs for a legitimate Buisness expense and you are being incompetent and or obstructive by failing to address or acknowledge this issue which is what I am complaining about. You have failed to deal with this in a timely manner and despite my requesting it be lodged as a complaint you have failed to do so and this ought to have been passed to a manger or the accounting team for someone to make a sensible and pragmatic decision. (ignored)I will stop payments until you correct my invoice and show it as you did before with my Spanish Buisness details on. I.e my tax number.I will be in touch with my bank in the morning as I have already told you you do not have my consent to take funds from my card in these circumstances. (ignored) I have tried several times to get this issue looked at but the complaint and service aspect is repeatedly ignored and I am being fobbed off by being told I have removed my own tax number. How have I managed to change your invoice completely including in its design and layout?
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