Have used Mircosoft for many years and paid the monthly £9 fee however I can no longer access microsoft via a desktop and can only use the online version due to an issue with the verification codes which are not being sent to allow me to log on. Microsoft have advised they are aware of the problem (hundreds of individuals having the same problem from online forums) but there is no timescale for it to be fixed. I've now stopped my £9 subscription. It seems microsoft don't really care about the issue but are happy to take money. Not good enough customer service to resolve the issue
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