Buying Micrsoft 365 - somehow it managed to provide me with 12 licenses instead of 1. So 12 times the price. Only realised this after the payment was taken because they bill on the day of payment. Contacted the customer service - only available in US, so only contactable late in the day and costly to phone. Instead of helping me to cancel, they insisted I buy another single licence product in order to allow the cancellation to proceed. And then passed it off as if they were doing me a favour by refunding on what I had already paid - but it has become clear that in fact it was just a refund on the remainder of the coming month, now I have the invoice that came three weeks later. I cannot believe how much money they have had from me for nothing. Finally, cannot get the product to work properly across 2 laptops in One Drive.Do not recommend purchasing 365 - going back to one device installation which works out so much cheaper and more reliable to use.
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