Shocking. I ordered an item to click and collect as was going to Adelaide (I live rural). In stock, ordered, paid etc. Went down and don't have stock. Even though they did at the time of order. Wanted to then cancel order, can't do that in store have to do it online. So came home and after being on hold for 41 minutes used my mobile to phone (whilst still on hold) and someone finally answered and I told them I had been on hold for ages on the other phone. Finally stoke to a human and told that they can't do the credit and cancellation so put through to customer service, oh yehah, on hold another 30 minutes, finally cancelled order and wanting for payment to be reimbursed. This was yesterday, then today at 4 pm get an email to say my order is waiting to be collected. NEVER AGAIN. I want a refund, I want it now and will not spend 2 hours in transit with them again. The postage for this one ink cartridge was going to be $25. Ridiculous. Lost my business.
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