Review Time
Just be aware that if you use the Officeworks intranet, the information may be manipulated by them. For example, I noticed when I entered scott-rauvers.com into their intranet that it does not go to the website, but to another website. This is not only deceptive to customers but mis-direction and theft of information.
Proof of this deception can be found by doing a search for the video titled: Officeworks Australia Manipulates User Internet Traffic. This show proof of their deception. This is an act of misleading the public in plain sight. Are these people above the law?
Shocking. I ordered an item to click and collect as was going to Adelaide (I live rural). In stock, ordered, paid etc. Went down and don't have stock. Even though they did at the time of order. Wanted to then cancel order, can't do that in store have to do it online. So came home and after being on hold for 41 minutes used my mobile to phone (whilst still on hold) and someone finally answered and I told them I had been on hold for ages on the other phone. Finally stoke to a human and told that they can't do the credit and cancellation so put through to customer service, oh yehah, on hold another 30 minutes, finally cancelled order and wanting for payment to be reimbursed. This was yesterday, then today at 4 pm get an email to say my order is waiting to be collected. NEVER AGAIN. I want a refund, I want it now and will not spend 2 hours in transit with them again. The postage for this one ink cartridge was going to be $25. Ridiculous. Lost my business.
I ordered office equipment online, but received faulty items. When I called the contact center to arrange a return, I was told a courier would collect the items within 1 to 5 business days. After a lengthy discussion, I was left feeling frustrated that I had to wait so long.
I was quite frustrated with the service. The company advertises a 5% price beat, but the representative seemed unhelpful, making it feel like she was avoiding the issue. I wanted to purchase an item that was listed for $2740 elsewhere, while the company's price was $2947. Initially, she claimed she couldn't find the listing, then later said her system couldn't match that specific color. After holding for over 30 minutes to speak with someone, I was left disappointed.
I bought a laptop, and within a month, it started freezing and shutting down. When I sought a refund, I was told only repairs were available. I was directed to the manufacturer, who would decide the remedy. This was my worst retail experience ever. Absolutely terrible.
After buying a laptop, it began freezing and shutting down within a month. When I tried to get a refund, I was told that repairs were the only option, and I was referred to the manufacturer for the next steps. I've never experienced such poor service in retail before. It's truly unacceptable.
I tried to create an account online but kept getting an error message that provided no useful information. I spent 20 minutes trying different emails and ensuring there were no firewall issues, but still no luck. Afterward, I waited another 20 minutes on the phone for support, but no one answered. It seems they really don't want to conduct business. I've had enough and will look for alternatives.
I visited a nearby store to buy a couple of items, but when I got home, I realized they wouldn’t work with my computers. I returned the next day to exchange them for more suitable options, only to be told they don't accept exchanges because one was opened. I argued that it needed to be opened to test it. I ended up with a partial refund and felt frustrated about the whole experience. Be cautious with refunds; double-check your amounts.
I ordered a printer for pickup, and the website indicated it was available. I was supposed to receive an SMS, but there was no tracking information. I couldn't reach anyone at the branch, and when I finally contacted corporate, I was told it was still in the warehouse. Running a small business from home, this lack of communication is frustrating.
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