I was aware of the upcoming changes from the company, so I ordered their product as advertised on their website. My receipt confirms this. Instead, I received a different product that does not meet my needs. The first product lasts a month, while the one I received only lasts two weeks. I've been using the original product for years and am familiar with its changes. When I contacted the support team, I was repeatedly informed that the manufacturer had altered the format. However, they advertised the product I ordered, and I paid for it, which means my agreement is with them. It's frustrating to have support merely pointing out the manufacturer's decisions without addressing my issue. After numerous emails highlighting the inaccuracies in their communications and their refusal to send the additional capsules I had paid for, they ceased responding. This feels like a significant disappointment.
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