I rarely leave reviews, but this one needs to be written. Yodel managed to fail on almost every level possible. They didn’t even deliver my package to the correct block of apartments. Worse still, there was no option to reschedule or redirect – just a dead end.When I got back from my trip, I went first thing in the morning, literally at the break of daylight, to the other apartment block where their so-called “proof of delivery” photo showed the parcel left. Thankfully, someone let me in. I checked the exact spot in their photo – and, of course, my package was nowhere to be found. Gone.What followed was an hour-long exercise in pure frustration trying to contact Yodel. Their phone support? Nonexistent. Their live chat? Practically hidden. It’s only accessible through the mobile app, not through their website on desktop — which is ridiculous. It’s almost as if they’ve deliberately designed their “support options” to make customers give up.And to make things worse, even Offspring, the retailer, was just as hard to reach. No phone number, just an email address and silence so far. Trying to report a stolen parcel shouldn’t feel like breaking into Fort Knox.At this point, the whole experience has been a disaster. Between Yodel’s shambolic delivery and Offspring’s inaccessibility, I’ve wasted time, money, and any trust I had in either brand.If you value your time, your money, or your sanity, avoid both Yodel and Offspring. They’ve turned basic parcel delivery into a stress marathon. Never again.
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OFFSPRING has been the leader of the UK sneaker market since its launch in 1996, evolving with the manifesto to fill a large gap in the market for fashion sportswear, priding itself on being a 'Sneaker Boutique'. The first store opened in Neal Street in London’s Covent Garden where the trainers were at the forefront of design and the original store environment created one of the most a revolutionary and unique shopping experiences in the UK.See more
