I am writing again because I am extremely frustrated and honestly very upset with how this situation is being handled.I have already contacted Yodel myself, and they made it very clear that they have not received the parcel from you at all. They told me the item is still with Offspring’s head office holding, and that they are waiting for YOU to hand it over to them. They specifically instructed me to contact you because the delay is on your side.So I am really confused and disappointed that you are now telling me you will contact Yodel, when Yodel have already confirmed the issue is that Offspring hasn’t passed the parcel to them in the first place.These were special release trainers, and I stayed up until midnight for the drop, only for the order to go missing before it even left your possession. They are now completely sold out everywhere, and because of this delay I’ve also missed out on other opportunities to secure the pair. This has genuinely caused me a lot of stress and frustration.I need this to be dealt with urgently.Please locate my trainers immediately. If for any reason you cannot fulfil my order, I expect to know what compensation you will be offering for the loss of a limited, sold-out item that I can no longer purchase anywhere else.This situation should not have happened, and I feel like I am being sent in circles with no real action being taken.Please respond as soon as possible with a real solution.Alicia
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OFFSPRING has been the leader of the UK sneaker market since its launch in 1996, evolving with the manifesto to fill a large gap in the market for fashion sportswear, priding itself on being a 'Sneaker Boutique'. The first store opened in Neal Street in London’s Covent Garden where the trainers were at the forefront of design and the original store environment created one of the most a revolutionary and unique shopping experiences in the UK.See more
