offspring.co.uk

2.7
2.7 Based on 543 reviews

OFFSPRING has been the leader of the UK sneaker market since its launch in 1996, evolving with the manifesto to fill a large gap in the market for fashion sportswear, priding itself on being a 'Sneaker Boutique'. The first store opened in Neal Street in L...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
Fariha
Package not delivered, says it’s ‘with sender’

I ordered some shoes off offspring on Friday 28th Nov, paid for ‘next day delivery’ (before 6pm), when i received a receipt it said it would be delivered on Sat 29th Nov. I received a tracking ID from offspring, saying my package had been dispatched, and shipped with Yodel. However, the tracking ID didn’t work on Yodel’s website or app, saying there was a problem. I contacted Yodel, who said the tracking ID wasn’t correct. As the shoes were meant to be delivered today (Saturday), I got worried. Yodel usually post from 9am-9pm. Around 10pm, the tracking code suddenly works, however it says the package is still ‘with sender’. So clearly, Yodel doesn’t have it, offspring do, and they haven’t fulfilled the next day delivery option which I paid £5.99 for, as these shoes were for my birthday. So, I don’t know if my package is coming as many people have also had this issue before, but if offspring do reply, I just want my package to be delivered as soon as possible and a refund for the ‘next day’ delivery I paid for, but didn’t receive. UPDATE: Finally recieved them on Monday 1st December, however, I did pay for next day delivery and it was expected to come on Sat 29th Nov. Nonetheless, the shoes weren’t double boxed, and the box received no damage. So amazing on yodels part, it was delivered at 6pm however, so a little late in the day but I managed to get live updates.

1
Date of experience: Nov 29, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • OFFSPRING has been the leader of the UK sneaker market since its launch in 1996, evolving with the manifesto to fill a large gap in the market for fashion sportswear, priding itself on being a 'Sneaker Boutique'. The first store opened in Neal Street in London’s Covent Garden where the trainers were at the forefront of design and the original store environment created one of the most a revolutionary and unique shopping experiences in the UK.See more

  • email help@offspring.co.uk
  • language https://www.offspring.co.uk

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More