Ordered a pair of trainers that are known to sell out extremely fast in a sort after size. The issue began when the incorrect size was sent out, I immediately contacted Office as they were the collection point who advised I contact a Offspring store as Offspring customer service do not work on Sundays and my parcel was collected late Saturday. Nobody was able to help so I emailed CS as they do not have a phone line or live chat option. It took 3 days for my email to be responded to at which point they offered me a refund, I had already explained in my original email I didn’t want a refund but the shoe as it was a gift for my sons birthday. I was then told that once they received the shoe they would send the correct size. I was apprehensive as I know this shoe is sold out and did not trust that I would receive the correct size. I noticed that every email is responded to by a different member of staff so I reiterated my concern and was told that the shoe would be sent but the email responses were very brief so I asked for them to send me the correct size and I would then return the incorrect size as worse case I would rather have the incorrect size and sell on to enable me to buy the shoe as they sell for higher than retail, receiving a refund wouldn’t allow me to buy the shoe from a resell website without having to put to. By the by Offspring refused this and told me to return, I asked for proof of the correct size shoe before I sent the other pair. Surprise surprise a different member of CS replied to my email to tell me they would not be sending the shoe as it’s not in stock and would be sending a refund. No offer to help or resolve the problem was made and the issue is more than just refunding the money. Awful service and ill not be buying from them again
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OFFSPRING has been the leader of the UK sneaker market since its launch in 1996, evolving with the manifesto to fill a large gap in the market for fashion sportswear, priding itself on being a 'Sneaker Boutique'. The first store opened in Neal Street in London’s Covent Garden where the trainers were at the forefront of design and the original store environment created one of the most a revolutionary and unique shopping experiences in the UK.See more
