Worst service I’ve ever received. Returned a parcel on the 22nd July, was collected by Yodel the following day. I’m yet to receive the refund. Reached out to OFFSPRING on FB Messenger where I received limited reply and with delays of more than 24 hours. Ended up reaching out to OFFICE who own OFFSPRING for help as I wasn’t getting any help.OFFICE raised a claim with Yodel, I then received an email on 11th August saying my order had been deemed lost and would I prefer a replacement or full refund. I replied requesting a refund but then someone emailed back today saying the order had been refunded on the 29th (completely different order number). I’m really shocked at the level of complete disinterest and poor resolution skills considering I used your only return method available. Other companies eg Nike, Adidas, Footpatrol and END (to name a few) are doing this so much better. I just want my refund for a pair of sneakers I returned 22 days ago. I’ve ordered in excess of 10 times with OFFSPRING but after this experience, this will be the last and recommend everyone to avoid.
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OFFSPRING has been the leader of the UK sneaker market since its launch in 1996, evolving with the manifesto to fill a large gap in the market for fashion sportswear, priding itself on being a 'Sneaker Boutique'. The first store opened in Neal Street in London’s Covent Garden where the trainers were at the forefront of design and the original store environment created one of the most a revolutionary and unique shopping experiences in the UK.See more
