I placed my first ever order with OFFSPRING and had to wait nearly a month for a resolution after my parcel went missing. I had to chase multiple times for updates, and despite the delay being entirely out of my control, the only “compensation” they offered was a 20% discount on a future order—meaning I’d have to spend more money with them to benefit. After communicating how this compensation was unacceptable, they were very dismissive and just said the discount will remain on my account if I change my mind.To make matters worse, when the replacement orders finally arrived, neither were double-boxed, so the shoe boxes were badly damaged and one appeared to have been taped up. Poor customer service, slow responses, and careless packaging—wouldn’t order again.
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OFFSPRING has been the leader of the UK sneaker market since its launch in 1996, evolving with the manifesto to fill a large gap in the market for fashion sportswear, priding itself on being a 'Sneaker Boutique'. The first store opened in Neal Street in London’s Covent Garden where the trainers were at the forefront of design and the original store environment created one of the most a revolutionary and unique shopping experiences in the UK.See more
