I ordered & paid for 2 pairs of trainers. Offspring sent 1 pair. I told Offspring and they said they’ll send 2nd pair 9 days ago. Still No trainers.So I spoke to their delivery company YODEL. The last update on my delivery was 9 days ago. It said their delivery driver had them but had run into some kind of delay delivering that day. 7 days later I contacted yodel again who insisted on me telling them what was INSIDE the parcel and then said they can’t find the parcel. Yodel asked ‘me’ to inform Offspring of this fact. Words aren’t enough. Offspring still have my money after 2 tries to get my vanishing trainers. Yodel are mad or just steal.Update: I have responded to Offspring’s attached request for original order number and more info. I will update again. No response yet. Second update:Offspring contacted me and organised a refund for my missing trainers. I received it within 3 days of them contacting me. They also offered a 15% voucher for future online orders. This voucher is a token of good will and apology I appreciate even though the original order didn’t turn up twice. Customer service is everything when a regular with a brand of store/goods.Interestingly, I’ve been to two Offspring street stores in the last 2 weeks. The staff were friendly, helpful and lovely. They couldn’t do enough for you. Especially in the Selfridges, London branch. I’d love to see the same organised ‘safe’ helpful service online. Maybe change your delivery company?Thanks for the refund Offspring and for the voucher. 👈🏻
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OFFSPRING has been the leader of the UK sneaker market since its launch in 1996, evolving with the manifesto to fill a large gap in the market for fashion sportswear, priding itself on being a 'Sneaker Boutique'. The first store opened in Neal Street in London’s Covent Garden where the trainers were at the forefront of design and the original store environment created one of the most a revolutionary and unique shopping experiences in the UK.See more
