Ordered confirmed on 30/04/25, money taken.Email today 04/05/25 telling me that “We are very sorry but due to limited stock availability the below item(s) could not be dispatched to you” - why send an email confirming the order & then 4 days later contradict that having taken payment.That’s rhetorical as we know your mates have to be sorted first. **EDIT** Your response is a complete & utter get out of jail free card. Nowhere on the CONFIRMATION of order email does it state the caveat which I can see within your website T & C’s & what you quote here around orders not being guaranteed. Furthermore the CONFIRMATION email informs me that the next email I’ll receive is delivery details. This is very misleading practice & should be clear on the CONFIRMATION email you send that this does not constitute the guarantee of the item being provided, not give the impression that the order has been accepted & will be processed for delivery. I’m also not buying in 2025 that with modern stock taking technology that OFFICE can allow the over ordering of items - even a quick search over various review sites shows that you cancel orders on a regular basis of “hype” drops & I know for a fact why because it’s a small world when you get talking to people & find out where they’ve worked. If this was a raffle, I fully understand then that by entering it is not a guarantee of the item being supplied but when you receive a CONFIRMATION of order that has no caveats on it around the potential for the order to be cancelled, you can understand how you begin to alienate customers & also the rumours of backdooring start to make sense. Maybe it shouldn’t be called a CONFIRMATION of order & it should be called “IF ANY OF OUR MATES HAVEN’T MANAGED TO SCORE, WE WILL CANCEL YOUR ORDER & DIRECT IT TO THEM.” If you have a coherent stock management system it does not take you from Wednesday to Sunday to inform people that you didn’t in fact have the stock. Let’s see what happens with tonight’s drop as I have quite a few contacts who have CONFIRMATION emails.
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OFFSPRING has been the leader of the UK sneaker market since its launch in 1996, evolving with the manifesto to fill a large gap in the market for fashion sportswear, priding itself on being a 'Sneaker Boutique'. The first store opened in Neal Street in London’s Covent Garden where the trainers were at the forefront of design and the original store environment created one of the most a revolutionary and unique shopping experiences in the UK.See more
