Absolutely disgusting behaviour by their staff at head office and King’s Cross branch , wanted to buy shoes , website said they were available, 3 times in store I was told yes come and get them , only to be told the same day no they are reserved for someone else , I spoke to head office who said , that’s wrong you can go and collect them , only to be told by King’s Cross manager no you can’t , after telling him head office said I can he took my details and said he would call me back , still no call back a week later , I have tried to escalate my complaint only to be told I can’t escalate it and that’s the end of the matter , the shoes in question are still available in the shop but I was told again that they are reserved for someone , they have been on hold for 8 days now which goes against their T’s & C’s when it comes to time they can reserve stuff , I’m starting to think it’s a case of something dodgy going g on as I have had no reason as to why they still reserved for someone 8 days later and also why was I told I can’t escalate my complaint to a manager , be very wary of buying anything from this company as the customer care and journey is atrocious and they lie to cover themselves What a joke company , you take 14 days to reply to me and ask me to contact your help line , I have tried to speak to someone for 2 weeks now with no response apart from , “there is nothing else we can do “ definitely a scam goi g in here , shopWith this company at your peril , awful customer service and genuinely don’t care or have any empathy for their customers
Claim your business profile now and gain access to all features and respond to customer reviews.
OFFSPRING has been the leader of the UK sneaker market since its launch in 1996, evolving with the manifesto to fill a large gap in the market for fashion sportswear, priding itself on being a 'Sneaker Boutique'. The first store opened in Neal Street in London’s Covent Garden where the trainers were at the forefront of design and the original store environment created one of the most a revolutionary and unique shopping experiences in the UK.See more
