I purchased a pair of Air Jordan 1 High Midnight Navy in a UK Size 8 on Saturday 22nd February 2025. At the time, the sneakers had been discounted by 25%. By Saturday 8th March 2025, having seen on their website the sneakers had been discounted further to 40% and still showing as available and in stock, I purchased the sneakers again. I received an email from OFFSPRING confirming my order ha been received, payment had been taken and that I could expect delivery within 3-5 working days.I returned my original, unworn pair in all the packaging it came with back to OFFSPRING on Monday 10th March 2025. I even left a note on the return form explaining what I’d done - returning this pair because I’d purchased them again for a further discounted price.I’d like to add that I had to pay the cost to return the item back to OFFSPRING, despite me already paying postage costs for the item to be delivered (standard 3-5 working days) to me. Sneaker retailers either send them out free of charge if you spend over £85.00 or charge you to send them out but cover the postage costs if any returns. Not OFFSPRING though. You’re paying both ways with these grifters.On Wednesday 12th March 2025 I received confirmation from OFFSPRING they’d been received my return and had already processed the refund. Then, out of the blue on Thursday 13th March 2025 I receive an email from OFFSPRING confirming they’d cancelled my order due to stock availability. As you can imagine, I was utterly bewildered by this and extremely frustrated I’d ended up with no Air Jordan 1 High Midnight Navy’s. I would never have sent them back I the first place if this was how things were going to play out. Not for the sake of saving £20.00.I contact OFFSPRING’s Customer Service Team, who are actually OFFICE’s Customer Service Team, to find out what has happened and what they could do to sort things out. Well, this is where things just got worse. I was met with complete dismissiveness from the three individual staff members who half-heartedly responded to my email correspondence. They didn’t even accept an error had been made on OFFSPRING’s part and tried to fob me off with non-sensical excuses like: OFFSPRING advertise stock availability online but there’s not guarantee the company actually has the stock in question. Talk about dreadful business acumen. A merchant that advertises stock it doesn’t actually have. Farcical!I asked the Customer Service Team if there was any chance my original returned pair could be sent back to me…NO was the answer.If they’d offered me some recompense to apologise for what had happened, say 25% off your next order, then I’d have probably accepted the resolution. This, of course, was before I saw both OFFICE and OFFSPRING’s dreadful ratings here on Trustpilot. Wasn’t always like this. I’ve purchased from both companies in the past and never once had an issue.My advice to anyone thinking of spending money with either OFFSPRING or OFFICE is read consumer experiences here first before spending your money with them.
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OFFSPRING has been the leader of the UK sneaker market since its launch in 1996, evolving with the manifesto to fill a large gap in the market for fashion sportswear, priding itself on being a 'Sneaker Boutique'. The first store opened in Neal Street in London’s Covent Garden where the trainers were at the forefront of design and the original store environment created one of the most a revolutionary and unique shopping experiences in the UK.See more
