I would genuinely avoid this company if you can. I bought from them years ago and was sent a pair of ex display trainers, but they were sold as brand new. That was about 10 years ago; I didn’t buy from them again after that. Recently they had a number of collectible trainers that I liked and I thought I’d give them a try again; this is truly unbelievable. An order a few weeks back, limited edition kerwin frost adidas, they arrive and the box is crushed beyond belief, possibly explained by the fact they sent the trainers out in bags rather than boxes!. That’s minor compared to my order a few days ago. Limited edition adidas m&m trainers, as listed on the website they come in a fancy box, additional fabric bag, and various different attachments for the trainers to personalise them. Here’s what I got; their own branded box, so the box was missing altogether. No additional attachments as specified, no fabric bag; and here’s the best one, someone had taken the insoles out the trainers. Absolutely disgusting. I’m now contacting PayPal to ask for my money back. AVOID!!!FAO offspring customer service. I have again provided you with my customer details. These details were already sent in the email I sent to both you directly and your CEO’s office, as well as PayPal. Half a pair of trainers!, seriously!. Here’s what I need to complete this order (before we even talk about the damage). The original box, the insoles which people tend to think they would get with trainers!, and the various attachments to complete the trainers which should have come in a separate bag within the original box, the original box that you didn’t bother giving me!. Honest to god, your service is frightening!. Please note, after I get my refund for these trainers I will be pursuing partial refunds on my last two orders whereby every limited edition box was damaged because you sent them out in plastic bags. You then claimed it wasn’t your fault, so did you not send the trainers out in plastic bags?. I have asked PayPal for £78 back, that was the cheapest pair of trainers I bought (the ones I got half of), but I want my £4.99 back on both deliveries, and partial refunds for the damaged limited edition boxes for the other trainers, I also expect something in the way of an apology. I contacted you and you fobbed me off. Most of the time I can’t be bothered complaining to companies about their failings, but not this time, that was the final straw, I will be pursuing this!
Claim your business profile now and gain access to all features and respond to customer reviews.
OFFSPRING has been the leader of the UK sneaker market since its launch in 1996, evolving with the manifesto to fill a large gap in the market for fashion sportswear, priding itself on being a 'Sneaker Boutique'. The first store opened in Neal Street in London’s Covent Garden where the trainers were at the forefront of design and the original store environment created one of the most a revolutionary and unique shopping experiences in the UK.See more
