I would not even give this company 1 star, if that was possible.I wished now that I took all the negative reviews on Trustpilot about Offspring more serious. Unfortunately I didn’t because I wanted the Nike Air Max 1 sneakers so badly. I learned my lesson!I ordered the sneakers in the EU size, as I’m from Holland. After a few days I received a mail from DPD, that I had to pay customs costs to have my package delivered. Totally forgot about this. I paid €21,63 in total. Then it arrived the day after and when I opened the box, I could already see by the shoe itself that they sent me the wrong size. This was size 37,5! When I checked the size chart, I found out that for this model they used the Nike Men’s sizing chart, and not the Nike Women’s chart. So instead of receiving size 36,5 (UK women’s 3,5), I received a UK men’s 4 which is 37,5. After directly contacting the customer service, I already knew that this was a lost try to get this settled with this company, having the negative reviews in the back of my mind. Almost 2 weeks later and it’s still not arranged by them. The the last CS employee who contacted me (Clare) even blamed me for ordering the wrong size myself. Well Clare, do your homework first about Nikes women’s and men’s sizes before sending me such a useless answer back. Due to your incorrect sizing chart, I received the wrong size!!!! Go to the model and swop from UK size to Eu size and you will see that this is not aligned. How hard can it be. I keep the bigger size now, and try to sell it to someone else, because it’s a lost case to solve this annoying matter with Ofspring. Have no trust in receiving an fully refund back (including the customs costs) when I ship it back. Then I loose my money and the shoes. People from the Netherlands, do not order from this website. Even though it’s appealing to do so. You have to pay extra costs (customs), and when it goes wrong with the size, or your article has a faulty, you can forget about having it arranged correctly. Take an example what happend now to me.
Claim your business profile now and gain access to all features and respond to customer reviews.
OFFSPRING has been the leader of the UK sneaker market since its launch in 1996, evolving with the manifesto to fill a large gap in the market for fashion sportswear, priding itself on being a 'Sneaker Boutique'. The first store opened in Neal Street in London’s Covent Garden where the trainers were at the forefront of design and the original store environment created one of the most a revolutionary and unique shopping experiences in the UK.See more
