I saw some shoes which I liked from the pictures on Offspring's site and bought them. After placing my order, I then noticed Offspring provide a style code on the page and I searched it and was surprised to see the shoes were not the same style as Offspring supplied. I contacted Offspring immediately on Facebook and asked them to verify whether the pictures on the site was what I would receive. Otherwise, I would like to cancel the order before it is dispatched. They fobbed me off and assured me the shoes pictured on their site are the shoes I will receive. The shoes arrived and they did not match the pictures provided on their site! I have contacted Offspring on Facebook and not received a response in days from them. I sent an email and was given standard wording about how I can return the shoes. The problem is that I have paid £4.99 for delivery costs and if I return by post Offspring will deduct £2.50 from the refund too. As a consumer who has been misled I don't see why I should be penalised £7.50 because Offspring did not provide images of the product they were going to dispatch! Offspring made the mistake and I am paying for it. I am yet to receive any further response or goodwill gesture for the inconvenience from Offspring and will have to dispute this transaction with my bank as fraudulent.
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OFFSPRING has been the leader of the UK sneaker market since its launch in 1996, evolving with the manifesto to fill a large gap in the market for fashion sportswear, priding itself on being a 'Sneaker Boutique'. The first store opened in Neal Street in London’s Covent Garden where the trainers were at the forefront of design and the original store environment created one of the most a revolutionary and unique shopping experiences in the UK.See more
