Offspring is fine if all goes well, but I have had an incredibly frustrating experience through no fault of my own.Offspring sent me the wrong colour shoes. I then had to drop them off at a parcel shop to receive a refund. Despite requesting a full refund several times, instead I have been sent an exchange which I do not want and a refund is being refused. Presumably I will need to return once again to the parcel shop to drop off the unwanted exchange and hope that the same does not happen again. Customer service has been non-existent. They were only aware that an exchange had been processed after requesting that I send them the tracking details I was receiving. In further communication, the team simply copied and pasted the tracking number I had sent back to me.To make matters worse, Offspring do not provide a contact number to easily and efficiently resolve problems. Avoid buying from them!
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OFFSPRING has been the leader of the UK sneaker market since its launch in 1996, evolving with the manifesto to fill a large gap in the market for fashion sportswear, priding itself on being a 'Sneaker Boutique'. The first store opened in Neal Street in London’s Covent Garden where the trainers were at the forefront of design and the original store environment created one of the most a revolutionary and unique shopping experiences in the UK.See more
