I tried to cancel part of my order as it would take over a week to arrive and this was confirmed by customer service. It turned up 2 days later anyway. The part that turned up late was a defective pair of trainers. They then offered me less discount on another purchase than they had offered for their failure to cancel. The more troubling thing- the late part of my order had an additional £9 charge for delivery that was not on my original invoice. When I questioned this, customer service have tried to say that 45 + 20 + 9 = 83. I would suggest they try using a calculator or something similar for basic addition, as this comes to 74 when I've added them together which is what it shows on my original invoice and what I can see charged at the bank. Useless service, takes forever to get a reply and the reply is completely unhelpful and always from a different person who hasn't bothered to read the previous interactions.Avoid.Contacted them after they responded to my review. Still terrible service.
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OFFSPRING has been the leader of the UK sneaker market since its launch in 1996, evolving with the manifesto to fill a large gap in the market for fashion sportswear, priding itself on being a 'Sneaker Boutique'. The first store opened in Neal Street in London’s Covent Garden where the trainers were at the forefront of design and the original store environment created one of the most a revolutionary and unique shopping experiences in the UK.See more
