I ordered a pair of what I thought were limited edition Nike Stranger Things trainers, however when they arrived they were minus the limited edition pin badges!! I emailed Nike direct and they informed me that all pairs should come with the badges, however Offspring stated that they didn't receive any from Nike. Someone is clearly telling lies. I checked out another 10 UK retailers and they all advertised the trainers as coming with the badges!!The problems didn't stop there. I ordered what I thought was a UK size 8 as Offspring is a UK online retailer and they were advertised as an 8 with no reference to the equivalent EU or US sizes. When they turned up they did say Size UK 8 on the box, however as they are apparently US sizing that equates to an EU 42.5 which quite clearly is a UK Size 8.5. Why Offspring cannot or will not advertise the equivalent UK and US sizes is beyond me and another complete disregard for their customers.I obviously have had to return the trainers via Collect+ which is free with lots of other retailers but not Offspring, they will charge me £2.50 for the privilege. I contacted the customer service team via twitter today to try and find out when I can expect to receive my refund for the trainers they received back last week to be told "sometime in the next few days" What a wonderful thought out response. I'm sure they must of spent a lot of time investigating my return. In a word Offspring quite clearly don't care about their customers, cannot be bothered to try and provide meaningful answers to questions and will give you your money back whenever suits them.Absolutely and unequivocally I will never buy anything from them again.Oh yes they are part of the Office retail group who incidentally is in the process of closing numerous shops and attempting to arrange a CVA. That tells you everything about this company.Stay well away!!
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OFFSPRING has been the leader of the UK sneaker market since its launch in 1996, evolving with the manifesto to fill a large gap in the market for fashion sportswear, priding itself on being a 'Sneaker Boutique'. The first store opened in Neal Street in London’s Covent Garden where the trainers were at the forefront of design and the original store environment created one of the most a revolutionary and unique shopping experiences in the UK.See more
