I should've learned my lesson when my first order ($300 Adidas sneaker) arrived heavily damaged (without double box) during the UK-US international crossing. To their credit, they did address the issue with a small partial refund and telling me it was due to a mistake. So I decided to give them a second chance with another order. I emailed them to confirm that this new order (1 Ultraboost x Game of Thrones and 1 Jordan Patta, each worth over $200) will be double-boxed. They gave me their word that the shoes will be. Then lo and behold, the shoes arrived once again without double box like my first order. I wish I could post photos here, but 1/4 of the Ultraboost's shoe box was literally protruding out of the thin mail wrapping for everyone to see. Sure enough, the shoe boxes were heavily dented, ripped, torn, and bent while on their way from the UK to US without a proper double box. What an appalling way to receive your collectors' sneakers.This could've been easily prevented simply by putting the shoe boxes in another box before shipping... like they confirmed that they would. I'm literally speechless right now because I have never had this kind of experience anywhere else. How could you treat your customers with such carelessness, disrespect, and a lack of intregrity?UPDATE - After back/forth emails, they only agreed to refund my shipping fee without taking accountability for anything else. They kept claiming/lying that the shoes were double boxed (because their warehouse folks said so) even after I emailed them photos of a plastic bag they were shipped in (an experience shared by many other international reviewers here).Please do yourself a favor and shop somewhere else. Overkill shop in Germany and Foot district in Spain are much better at taking care of their customers.
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OFFSPRING has been the leader of the UK sneaker market since its launch in 1996, evolving with the manifesto to fill a large gap in the market for fashion sportswear, priding itself on being a 'Sneaker Boutique'. The first store opened in Neal Street in London’s Covent Garden where the trainers were at the forefront of design and the original store environment created one of the most a revolutionary and unique shopping experiences in the UK.See more
