Without going into details Offspring 'lost' my click and collect to store order and customer service was slow and generally poor in resolving the issue, so I requested a refund. Whilst I take no pleasure in writing bad reviews, they clearly need to review & modernise the way they deal with such matters; they could have done the following;1.Be much quicker to identify and address the problem.2.Call the customer personally to explain the issue.3.Resolve the problem - in this case they should have dispatched another pair of the shoes to store asap instead of expecting the customer to wait for an outcome of their "5 day investigation" into a pair of lost shoes. Why should a customer be inconvenienced because they lost a pair of shoes between warehouse and store?4. Just be generally proactive rather than the customer doing the chasing.* poor, outdated policy which does not put the customer first and many online retailers respond much better to such issues.
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OFFSPRING has been the leader of the UK sneaker market since its launch in 1996, evolving with the manifesto to fill a large gap in the market for fashion sportswear, priding itself on being a 'Sneaker Boutique'. The first store opened in Neal Street in London’s Covent Garden where the trainers were at the forefront of design and the original store environment created one of the most a revolutionary and unique shopping experiences in the UK.See more
