I'm quite disappointed I couldn't give no "Stars" in the rating above!! Deal with this company at your peril. I recently bought a pair of shoes from theses lying clowns last week. I thought my luck was in, a pair of adidas "Mounfield II" Spezial were available so I paid for a Saturday delivery. I checked the order status on Saturday morning and it was still "In progress" I decided to give them a call to make sure they were arriving so as I didn't sit and wait all day for them not to arrive. I was told they hadn't been dispatched as they weren't at the warehouse so the Saturday delivery shouldn't have been an option. (Thanks for letting me know). Ok that's fair enough. They would be now sent out on a normal delivery, again, fair enough. I then asked could I change the delivery address but that wasn't an option either until I got a dispatch email then they could change it???? Surely it's easier to change the address before you print out a dispatch label then have to cancel that one just to do it all over again.....ok, fair enough. This email I was told would be sent on either Sunday or Monday (27th or 28th of Aug). Still nothing by Tuesday 29th, called them back, I'd like to cancel this order please "I'm sorry you can't, it's went past the deadline" ok, fair enough...........could you confirm that this order is designated for me and it's not gonna be cancelled??? "Yes, these are designated for you & we'll send you a Confirmation email of dispatch" ok........fair enough. Checked order status today.......still "In progress" got in touch on Facebook messenger ( which I had done already in between phone calls) apparently Offspring try to reply in 1-2hours (my msg sent 6:40am, replied..........12:57 "your order is in the last stage of dispatch" "Once dispatched we will notify by email".........13:57 I get an update 👍👍👍 "sorry for all the issues you have been having, we've looked in to it & have had to cancel the order as we have no perfect stock left" Any pending funds will be returned to your account within 2-5days (this I don't get either??, although Offspring isn't the only company that does this, how come money gets taken instantly from my account but takes up to 5 days to put it back??) I was offered 20% discount on my next full priced purchase, next purchase!!! Are you taking the p***!!! Be well aware & stay away from the joke of a company👎👎👎👎👎😡😡😡😡😡
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OFFSPRING has been the leader of the UK sneaker market since its launch in 1996, evolving with the manifesto to fill a large gap in the market for fashion sportswear, priding itself on being a 'Sneaker Boutique'. The first store opened in Neal Street in London’s Covent Garden where the trainers were at the forefront of design and the original store environment created one of the most a revolutionary and unique shopping experiences in the UK.See more
