I ordered a pair of shoes from offspring, they came and one of them was out of shape at the front. I sent an email to there customer services and got a template email back saying to return them. I returned them to an office store and got a refund because the girl in the store said there weren't any more pairs in the warehouse or in store. After I had left the store I looked online and they still had them in my size, so I ordered them a second time hoping they would be alright. When I received the second pair, they were worse than the first, completely out of shape. I rang customer services who said all I could do is return them and they couldn't give me any compensation because it's a sale item.Even though this is my first time ordering from them and I told them I wouldn't be ordering again if they couldn't compensate me in some sort of way for the inconvenience. I definitely won't be ordering from them again.
Claim your business profile now and gain access to all features and respond to customer reviews.
OFFSPRING has been the leader of the UK sneaker market since its launch in 1996, evolving with the manifesto to fill a large gap in the market for fashion sportswear, priding itself on being a 'Sneaker Boutique'. The first store opened in Neal Street in London’s Covent Garden where the trainers were at the forefront of design and the original store environment created one of the most a revolutionary and unique shopping experiences in the UK.See more
