I placed an order on friday 16/12/2016 with offspring they took payment instantly got an email saying order recieved and being proccesed and then no further emails contacted the company who said we are sorry your order has been canceled as your details did not match those on file with your bank ,so i contacted my bank who assured me the transaction went through 100 percent and the money had been taken by offspring UK on Friday morning . i contacted offspring again who say the security company responsible for cancelling my order dont disclose to them why the order was cancelled ..im thinking (what) is this a joke how on earth do i know where or what went wrong with the transaction then ? anyway long story short they say they are not responsible for the refund on my account and it is my bank who are responsible even though my bank have provided evidence to suggest otherwise and authorization codes also. how on gods earth do the investors / owners/ directors of this company see all of the problems customers are having with this place and have a score of 4.4 out of 10 on trust pilot and not take action is beyond me soon it might be too late to save a business that gets a reputation like this ... horrendous experience and never ever again will i use the site stick to size UK in future i will add that the girl who answered my call in the customer service department was actually quite nice but offered not much assistance with my position .
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OFFSPRING has been the leader of the UK sneaker market since its launch in 1996, evolving with the manifesto to fill a large gap in the market for fashion sportswear, priding itself on being a 'Sneaker Boutique'. The first store opened in Neal Street in London’s Covent Garden where the trainers were at the forefront of design and the original store environment created one of the most a revolutionary and unique shopping experiences in the UK.See more
