This marks my THIRD review regarding the service, and my frustration is truly overwhelming. In my earlier reviews, the team publicly asked me to reach out to their support via email or live chat for my case to be 'escalated.' I followed their guidance every time. Here are the responses I received: 'We understand your concerns, especially with the timelines shared through live chat and on our platform. While most payout requests are completed within the promised timeframe, some accounts may need further internal review to ensure compliance with our policies. Unfortunately, this can lead to delays. Please be assured that your account remains under active review. We encourage you to contact our support team again via email or live chat and mention this review for a more detailed update.' And another response stated: 'This experience does not represent the high standard of service we strive for, where we aim to process payouts quickly, often within 24 hours. We take your concerns about transparency seriously. While we asked you to contact us privately, it seems our internal follow-up was not effective in your case. To resolve this, please utilize our 24/7 Live Support chat or join our official community to speak directly with an escalation manager.' Following this, I sent numerous emails but received no response.
I then contacted live support, expecting the promised escalation. Instead, the live chat agent provided a completely different answer: 'Your account will not be reviewed for payout until the new requirements are met. There is no escalation manager. We escalate issues that are beyond us. This rule applies to all accounts, and there are no exceptions, which is why you need to meet the new criteria.' So what is the truth? According to the responses:
➡️ My account is under review and escalation is possible. According to Live Support:
➡️ My account won’t even be reviewed, escalation doesn’t exist, and I must meet new rules. This contradiction has left me in a difficult position: I’m unable to trade because the service claims my account is under review. I can’t get paid, as live support states no review will occur. I’ve followed every instruction provided, yet I’m at a standstill. This situation has caused significant financial loss, wasted time, and immense stress. The lack of clarity, inconsistent communication, and broken promises are entirely unacceptable for a firm managing traders’ funds. If the service has altered its rules, honesty is crucial.
If reviews are merely for show, don’t lead traders into a cycle of unproductive emails and chats. At this stage, I feel ignored, misled, and trapped by conflicting information. This is unprofessional and unfair to traders. I genuinely hope this review prompts consistent and clear communication, as the current state shows a disconnect within the organization.
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