I purchased the HD Waterproof Mascara last month. I only used it for the first time a few days ago or I would’ve been sure to review sooner. First of all, this mascara was marketed as top notch for volume and length. Secondly, it’s not cheap. (Regular price is $26 for a tube but I had a coupon for $10 off my first purchase so the mascara itself was $16 plus shipping. Total for my order was $23.50.) This mascara is a fraud. The formula is the type of formula that makes your curled eyelashes droop when applied. What a let down! I was so excited to try it since they advertised it as the best for volume and length. NO ONE CAN SEE VOLUME OR LENGTH WHEN YOUR EYELASHES DROOP ONCE YOU APPLY THE MASCARA. So I contacted customer service to get a refund because I’m not satisfied. Not only was there no sense of “Oh no! We’re so sorry our product disappointed you” but they won’t refund the shipping I paid for their BUM A$$ PRODUCT! That’s actually infuriating. And it’s telling. If a company as big as Ofra won’t refund my ENTIRE purchase including shipping, are they really a big company? Stay clear of Ofra Cosmetics. They’re not as good as they advertise AT ALL. ZERO STARS!! Fraud product. Sub par customer service. CHEAP!
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