Extremely poor and disgusting service. Never ever experienced anything like this. I wouldn’t even know we’re to start in explaining my experience with Ogaan. They Sent me 3 different prices after order confirmation was completed. First requested payment in dollars instead of pounds. Then said I need to pay more money because they never included customisation in the order confirmation. This amount was over. £1,000. They then refused to cancel the orders and didn’t take any responsibility in their mistakes. I have had to constantly call and message before receiving any response. Sales staff was very inexperienced. She wasn’t able to deliver anything she confirmed to me. Then after taking all that extra money for customisation they made the outfit incomplete by reducing the length of the shirt from what I requested. Even then the sales assistant is telling me we don’t send anything out before cross checking. It. She never even checked my measurements with the finished product. Then I receive an email from the shipping service requesting £665 to pay duty tax for 2 outfits. I Wasn’t advised of this madness. You couldn’t make this up. I will have to pay over £1,000 for shipment with Ogaan from India to the Uk, when all the other top designers just take a delivery charge of no more than £100. This company isn’t experienced and I’m extremely surprised that some of the top designers are selling through them. My advise to anyone that may be thinking of purchasing with Ogaan, it will be the greatest financial loss they will ever experience in the Indian retail market.
Claim your business profile now and gain access to all features and respond to customer reviews.
Founded in 1989, OGAAN pioneered the concept of housing multiple designers under one roof and is today one of India’s most celebrated luxury designer destinations. Rooted in a vision to showcase exceptional craftsmanship and design, OGAAN brings together an eclectic, handpicked edit of wedding and trousseau wear, handcrafted jewellery, menswear, kidswear, and contemporary fashion.
Alongside India’s leading designers—Anamika Khanna, Kavita Bhartia, Amit Aggarwal, Seema Gujral, Jayanti Reddy, Punit Balana, Payal Singhal, Nidhi Tholia Masaba, Arpita Mehta, Torani, Mishru, and more—we also showcase contemporary labels such as Eka, Bodice, AMPM, Reik, and 431-88 by Shweta Kapur.
Visit us at our stores across Delhi (Hauz Khas, Khan Market Emporio, Dhan Mill, Mehrauli, Malcha Marg), Mumbai (Kemps Corner, Kala Ghoda), Hyderabad (Banjara Hills), Kolkata, and Chennai.
OGAAN offers international shipping, express delivery in India and overseas, secure payment gateways, and personal styling and sales assistance. From custom orders to sizes and couriers, our team—and personal stylists just a chat away—are always happy to help.See more
