I leased a vehicle which, after just 16 months, developed a defect with the battery and was subsequently declared a total loss on the 17th of March 2025.Despite this, I was still charged £569.55 on the 28th of February and again on the 28th of March, even though I no longer had access to the vehicle from mid-March. To make matters worse, I have just been informed that I will be charged once again on the 28th of May to cover the period until the insurer paid out for the car!This is, without doubt, the worst service I have ever experienced from any company. The lack of accountability, transparency, and basic customer care is appalling. I will be escalating this matter as far as necessary until it is resolved.Avoid this company at all costs!
Claim your business profile now and gain access to all features and respond to customer reviews.
