Awful. Ordered: a pack of 4 medium support pillows, 1 duvet cover, 1 king-size mattress topper and a king size 13.5 tog duvet. Cost me almost £70. When i placed my order it came up that my Duvet was on "pre-order" until the 27th October and i ordered on the 25th September. So i contacted customer service asking if i could cancel as i couldn't wait a month for a duvet as it's coming up to Winter. They got back to me and explained that i couldn't cancel as it had already been dispatched. Which in my head - it's on its way, right?.. Wrong. Today i have received 2 THIN pillows with absolutely no substance to them, and my duvet cover... No Mattress topper, no 4 packs of pillows, & no duvet. I contacted customer service again to say half of my order is missing and they must have sent the wrong pillows and they sent back an auto-message basically saying the package will come in 2 half's with different tracking numbers - i looked again at my order and ALL of the order had the same tracking information and all of my purchased items were on the invoice to be delivered. Within the hour i had someone respond asking if i would like a refund which i said yes to & i haven't heard off them since. Very quick to take your money but once you mention a refund you're a ghost! So that's money down the drain, again!
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