I ordered over £390 worth of curtains, towels, and bedding, expecting quality products as described. However, what I received was nothing short of cheap, poorly made items that do not match their descriptions. • The towels, advertised as 100% cotton, are anything but soft—they feel rough, low-quality, and uncomfortable to use. • The bedding is so thin and cheaply made that it’s practically see-through, with barely any material used. • The curtains are the worst of all. The lining is plastic, making them look like black bin liners from the outside. On top of that, the stitching is completely uneven, with mismatched fabric and visible seams where pieces were carelessly sewn together.Disappointed with the quality, I immediately requested a refund, but the process was an absolute nightmare. I had to chase them through more than 10 emails just to confirm they had received my returned items. After all that, I finally got my refund on 15/03, only to find that they had deducted £137.99 in so-called return costs—something they never made clear upfront.This company is clearly not following UK consumer laws, and I refuse to let this go. I will be reporting them to Trading Standards and reaching out to Panorama to investigate their misleading business practices. No company should be allowed to get away with scamming customers like this.
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