I've have had some OK and more not OK experiences with the company. The products are really cheap, so that's good, if they're suitable...and I have kept a few things. A rug at £6 was a bargain. But their quality control seems to be non existent. There were 2 holes in a hoodie blanket, which they did send a replacement for. But recently, a duvet set arrived with various dirty stains on it, and the seams were puckered in places. Not stitched properly at all. The set actually looked like it had been used 🤢They're also not quick in refunding. A few times I've had to email asking where my refund was. The other snag is when returning items, they don't provide you with a QR code like all other companies. Instead, you have to pay £3.95 or so to print out your own label, and my printer doesn't work, so I'm constantly having to pester people to print my labels. Reading all the comments under their Facebook posts, there are loads of complaints about their customer service (or lack of it.) Says it all really. It's a shame, but they need to get their act together before sales dwindle.... and it will do at a quicker rate than it probably is at the moment. I rarely complain or write negative reviews, but I'm hoping that this will help them to rectify things.
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